Legal notice
Grievance Redressal Policy
At So Dohpe, we take customer concerns seriously. Whether it's a delivery issue, a product concern, or a question about our policies — we want to make it easy to reach us and get things resolved.
How to raise a concern:
For any complaints, concerns, or grievances related to your order, our products, our website, or our policies, please contact our Grievance Officer using the details below.
Grievance Officer
Name: Shivani Mehra
Designation: Founder, So Dohpe
Email: shivani.mehra.bdes2028@gmail.com
WhatsApp: +91 93101 26950
Address: Sainik Farms, New Delhi
Our commitment:
- We will acknowledge your complaint within 48-72 hours of receipt.
- We will aim to resolve your complaint within 30 days of receipt.
- If your concern requires more time, we'll keep you updated on the progress.
What to include in your complaint:
To help us resolve things quickly, please share:
- Your order number (if applicable)
- A clear description of the issue
- Any supporting photos or screenshots
- Your preferred contact method for follow-up
For legal notices and formal correspondence:
Any legal notices, summons, or formal correspondence intended for So Dohpe should be sent in writing to:
Doughy Delights
Sainik Farms, New Delhi
Email: shivani.mehra.bdes2028@gmail.com
We request that legal correspondence be sent to this address only. Notices sent to other channels (Instagram DM, WhatsApp, customer care) may not be considered served.
Jurisdiction:
Any disputes arising in connection with your use of this website or purchase of our products shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.